Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you have any issues with your t-shirt, please review our return policy below:
- Eligibility for Returns:
- We accept returns for t-shirts that are unworn, unwashed, and in their original condition.
- The return must be initiated within [X] days of receiving the product.
- The t-shirt must be accompanied by the original proof of purchase, such as the order number or receipt.
- Non-Returnable Items:
- Personalized or custom-made t-shirts cannot be returned unless there is a manufacturing defect or an error on our part.
- T-shirts that have been worn, washed, altered, or damaged by the customer are not eligible for return.
- Return Process:
- To initiate a return, please contact our customer support team at [email or phone number] to request a Return Authorization (RA) number.
- The RA number must be clearly marked on the package containing the returned t-shirt.
- Please include a copy of the original proof of purchase inside the package.
- We recommend using a trackable shipping method to return the t-shirt, as we are not responsible for any lost or damaged packages during the return transit.
- The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- Refunds:
- Once we receive the returned t-shirt and verify that it meets our return policy criteria, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [X] business days for the refund to be reflected in your account.
- Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange a t-shirt for a different size, style, or color, please follow the return process outlined above and place a new order for the desired item on our webstore.
- Defective or Incorrect Items:
- If you receive a defective or incorrect t-shirt, please contact our customer support team immediately, providing details and supporting evidence (such as photos).
- We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
Please note that our return policy applies to purchases made directly from our webstore. If you purchased our t-shirts from a third-party retailer, please refer to their respective return policy.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at disswav@gmail.com.